Business Intelligence Expert

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Role Purpose:  Implement and continuously improve reporting to provide accurate, timely, user-oriented and relevant information to internal customers, adhering to the BI Governance model. BI covers the technologies and processes for systematic collection, analysis and presentation of business information, with the aim to improve decision making.


C1. Area of responsibility     

  • Capture business needs related to reporting, information management and visualization
  • Based on thorough understanding of both business processes/needs and IT tools, support prioritization of requests, propose solutions and drive / execute implementation
  • Co-operate with BI Team Leader to develop BI strategy and Governance model, including BI tools roadmap, data quality assurance and training plan
  • Support optimal use of existing BI tools and implementation of new tools according to agreed roadmap, with the aim to provide accurate and timely information in the appropriate format to various user groups, to support business decisions
  • Co-operate with key-stakeholders for optimal support of users in all processes
  • Co-operate within IT&S for continuous improvement of reporting (both services and projects)
  • Join projects aimed at better information sharing
  • Train and coach users in optimal usage of existing reports and IT tools

 C2. People

  • Co-operate with and challenge both users and IT community
  • Take ownership of own skill development

 C3. Customer

  • SAP BW users, especially Key Users and “heavy” users (group controlling, business controlling, business accounting, sales analysts,...)

 C4. Interfaces

  • User community: support end users with ad hoc questions, provide training, co-operate in projects
  • IT community: close and regular co-operation with Business Process Specialists, authorizations team; co-operate in projects
  • External: co-operation with consultants during projects, attending conferences


S1. Education

  • Master degree or equivalent by relevant experience
  • Languages: English (fluent in reading, writing and speaking)

S2. Experience

  • Minimum 2 years experience in a relevant business area such as business analysis and reporting, business process support , business warehouse, business intelligence or IT
    • Excellent working knowledge of the Borealis BI front-end applications (SAP Business Explorer - Analyzer / Analysis for Office) as well as MS Excel
    • Excellent working knowledge of Dashboarding tools (e.g. Lumira version 2 – Designer & Discovery, Power BI, …)
    • Excellent technical, design and troubleshooting skills in SAP Business Warehouse
    • Broad understanding of all Borealis processes
    • Data interpretation and validation (be able to translate and simplify complex data into a meaningful structure for the relevant stakeholders, be able to formulate a recommendation based on thorough analysis)
    • Experience with SAP Business Objects is an advantage
    • Project management experience is an advantage

S3. People

    • Challenging both users and IT – impact & influence
    • Excellent networking skills
    • Ability to solve conflicts
    • Excellent communication & presentation skills
    • Coaching & training ability
    • High ethical standards


Target: 5 - Sets the standard (Defines technical expertise standards in the organization.  Seen as the organizational expert.  Moves technical thinking forward within the organization.)

Achievement orientation
Target: 3 - Acts to improve personal performance. (Sets own standards and measures of excellence, and acts to improve personal performance by committing to accomplishing challenging goals or objectives.)

Impact & influence  
Target: 2 - Presents a persuasive case (Makes a conscious effort to influence others to support own ideas.  Explains the benefits to others of actions, processes, products or services from their point of view and persuades them to a specific course of action.)

Target: 3 - Creates opportunities or minimizes potential problems by extra effort occurring with a short to medium-term timeframe.

Teamwork and Co-operation  
Target: 3 - Value others´ opinions (Actively seek colleagues’ ideas and inputs and value their expertise.)

For more information you may contact Jacky Cillen, Teamleader BI, IT&S on telephone number: +32 1547 9908.