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We go beyond boundaries.

Want to be part of the team in our Melamine and Fertilizer Business? Borealis is committed to making new discoveries – and that includes finding pioneering members to join our team.

Customer Service Area Team Leader (f/m)

  • Location: Hungary, Budapest
  • Type: Permanent
  • Application Deadline: 22/01/2021
  • Hours: Full-time

Apply now

Looking for a challenging role where you can develop your leadership and utilize your comprehensive order to cash management experience while growing and developing your Teams’ skills ?

Would you like to work in a people-focused company with a collaborative and supportive company culture?


What this role offers to you:

The role holder manages a dedicated Customer Service Representative Team. Supervises the Order to Cash process for all deliveries to customers in the defined area of multiple locations and countries.  He/She can manage/lead Projects related to process developments. He/she will assure that the agreed internal and external customer service levels and KPI targets are delivered.

The role holder is a member of the Customer Service Management team and is independently taking ownership for business and people related decisions, while being a role model living the Borealis values.


What Borealis offers to you:

  • Competitive compensation package, including bonus, cafeteria, medical insurance and Home Office as per Borealis internal rules.
  • Excellent job location and office environment: state-of-the-art office at Corvin-negyed, next to the shopping centre
  • Opportunities to advance your career within the company across all Borealis locations and roles
  • Challenging role with focus on continuous optimization of highly complex business processes as well as people management of 10+ employees
  • Diverse, international team of 70+ employees in our Budapest office allows us to work in a friendly and human-scale environment with all the advantages of a company with international background  


What is required from you:

  • Business / Commerce / Supply Chain degree
  • Strong knowledge of English language. German and French languages are highly appreciated.
  • Excellent management and communication skills, team spirit
  • Conceptual and analytical thinking, ability to prepare and analyse data, draw conclusions and propose solutions for improving customer service systems and processes to achieve quality and efficiency gains
  • Expertise in OTC processes and their continuous improvement, driving customer service excellence and customer satisfaction
  • Solution, process and profit oriented mind-set, ability to understand and constantly manage numerous highly complex processes, focusing on business ethics and safety
  • High level of stress resistance
  • Extensive experience in project management
  • At least 5 years of relevant commercial, supply chain or customer service leadership experience from international environment, preferably in B2B
  • Strong SAP knowledge appreciated


Required language levels:

  • English - higher advanced/fit for negotiation
  • German and French languages are highly appreciated.


Office location: Budapest, Corvin-negyed

Type of employment: full-time, permanent

Apply now