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Together.

Customer Service Centre Coordinator (m/f)

• Location: Hungary, Budapest
• Type: Permanent
• Application Deadline: 30/04/2021
• Hours: Full-time

Apply now

Looking for a challenging role where you can grow and develop your skills?

Would you like to work in a people-focused company with a collaborative and supportive company culture?

Borealis is one of the world’s leading providers of advanced and circular polyolefin solutions and a European market leader in base chemicals, fertilizers and the mechanical recycling of plastics. We leverage our polymers expertise and decades of experience to offer value adding, innovative and circular material solutions for key industries. In re-inventing for more sustainable living, we build on our commitment to safety, our people and excellence as we accelerate the transformation to a circular economy and expand our geographical footprint.

With head offices in Vienna, Austria, Borealis employs 6,900 employees and operates in over 120 countries.

In our Fertilizer business, we provide sustainable crop nutrition and environmental solutions, which are essential for the growing world population. We are the trusted partner to our customers in agriculture and industry. We strive for excellence in all we do to benefit our stakeholders.

What this role offers to you:

The CSC Coordinator is the backbone of our Customer Service Team: he/she provides reliable back office support for our Customer Service department and ensures all data are properly registered in every platform they use.

Main areas of responsibility:

• Maintain of entire bonus and discount agreements process in SAP:
  • Perform the bonus and rebate agreement for the assigned scope
  • Interacts with Sales and Finance in order to ensure that accruals are verified
  • Takes the lead so that calculation and payment can be executed in a timely manner
  • Align with Sales/Customers on bonus calculation details
  • Customer Master Data and Data integrity processes:
    • Is responsible for the correct set up of Customer Master data (Sold to) in line with VAT and other regulations
    • Creates and maintains Customer Sold to according to agreed procedures
    • Runs regular data quality checks to ensure master data integrity for Customer Master
    • Acts as master data central point of contact for the CSC, Finance, Tax and Sales manager for any Customer master data related issue
    • Interacts and aligns with Key User Community
• Maintain, check and improve the processes wherever is needed:
  • Ensures that all related procedures and handbooks are kept up to date
• Provide support to NITRO and the CSC team with monthly/quarterly/year analysis and checks , including Audit checks
  • Is the local point of contact in connection with Account Payables team  for any issues linked to missing workflow or payment, search information to ensure communication between supplier and CSRs and improve the payment process

What Borealis offers to you:

• Work-life balance, weekly one day working from home opportunity after the on-boarding period (usually 6 months)
• Competitive compensation package, including bonus, cafeteria and medical insurance
• Excellent job location and office environment: state-of-the-art office at Corvin-negyed, next to the shopping centre
• Opportunities to advance within the company across all Borealis locations and roles
• Diverse, international team of 70+ employees in our Budapest office allows us to work in a friendly and human-scale environment with all the advantages of a company with international background

What is required from you:

• University Degree
• Min. 5-year Customer Service Centre experience or similar basic knowledge/study as Customer Service Representative role
• Very good SAP, Excel and remote communication skills
• Fluent written and verbal command of English (French or German are appreciated)
• Analytical thinking
• Autonomy and value proposition mind-set
• Integrity, high level of ethical behaviour
• Proactive and customer oriented mind-set
• Results driven attitude

Office location:

Budapest, Corvin-negyed

Apply now