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We go beyond boundaries.

Want to be part of the team in our Melamine and Fertilizer Business? Borealis is committed to making new discoveries – and that includes finding pioneering members to join our team.

Customer Service Representative (f/m)

  • Location: Linz
  • Type: Permanent
  • Application Deadline: 31/12/2021
  • Hours: Full-time

Apply now

We put people first.

Do you want to develop your skills and expertise in a dynamic, multicultural and constantly growing environment?

Welcome to Borealis!

Borealis is one of the world’s leading providers of advanced and circular polyolefin solutions and a European market leader in base chemicals, fertilizers and the mechanical recycling of plastics. With head offices in Vienna, Austria, Borealis employs 6,900 employees and operates in over 120 countries. In 2020, Borealis generated EUR 6.8 billion in sales revenue and a net profit of EUR 589 million.

We are currently looking for a Customer Service Representative.

About the role

Role holder will draw on extensive knowledge to undertake specialised duties requiring proactive planning and co-ordination and the analysis of data/information within the order management process. The Role holder will be, through knowledge and use of the internal and external network, develop customer satisfaction.

About your

  • Handle and follow up orders from order creation, delivery creation, transportation booking to invoicing to meet customer needs
  • Follow up payment behaviour of the customer and inform Sales Manager to ensure on-time payment
  • Keep customer file updated in order to have all the latest commercial information available
  • Apply relevant procedures and in the order management process
  • Analyse data on sales planning, volume and price development, complaint status to facilitate running business
  • Pro-actively follow-up order income Register complaints, monitor status and communicate progress both internally and externally

Knowledge, skills and experience

  • Minimum business/commercial in high school education (18+ 2-3 years)
  • Minimum 2 years of relevant commercial, logistics or business administration experience
  • Fluent in German and English
  • Intercultural awareness
  • Experience of handling ERP systems, preferably SAP
  • Excellent communication skills; good internal reporting, good negotiation skills


  • Teamwork and co-operation
  • Customer orientation
  • Information Seeking
  • Flexibility
  • Commercial awareness
  • Initiative
  • Relationship Building

About Borealis and our offer

The position is unlimited and the location is Linz. The job holder reports to the Team Leader Customer Service Center, Melamine.

For applicants working in Austria, we are obligated to display the compensation package. We offer a competitive compensation based on the collective labour agreement starting at EUR 37.756,32 annual gross salary, a yearly bonus and other fringe benefits including a voluntary pension plan.

If you are interested in this role and meet most of the above profile criteria, please click on "Apply now".

For more information that is detailed please contact Waltraud Resch,

We go beyond boundaries. Together.

Apply now