Keeping in line with industry-accepted standards
Borealis strives to consistently exceed customer expectations and requirements by serving customers and markets with high-quality plastic and base chemical solutions, and offering reliable services in accordance with the group’s strategy and values.
Borealis' quality assurance - or better, quality management, works along the following Quality Principles:
- Quality and customer satisfaction are the responsibility of all employees.
- Achieve customer satisfaction through efficient business and manufacturing processes, managed and executed by competent people with the right attitude and behaviour, promoting the company's zero defects mindset.
- Improve continuously and seek nimble solutions in order to fulfil the customer’s future needs.
- In any instance where Borealis fails to satisfy customer expectations, the utmost should be done to recover customer confidence and to avoid the problem reoccurring.
The Borealis Management System
Borealis’ governance processes are communicated through the framework of the Borealis Management System (BMS). An integral part of the company's overall business and operational management, the BMS provides clear and standardised frameworks and guidelines for all day-to-day operational activities and decision-making processes.
The BMS ensures that industry standards are met and that the company continuously improves via conducting internal audits and coordinating third-party certification audits relating to management systems. To drive customer satisfaction, Borealis offers practical support to its customers for audits and complaint handling together with its business partners across all areas and production sites.
Borealis promotes quality awareness throughout the organisation by addressing systematic issues using the relevant quality management processes (e.g., the Management Review) and also drives increased quality-oriented competence by offering integrated qualifications and training, and by sharing lessons learned and best practices.