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Answers to Customer Inquiries

Borealis AG responses to customer inquiries

The purpose of this document is to provide answers to questions frequently asked by the customers regarding Borealis approach to Sustainability, including (or with special focus on) Ethics and the Borealis Quality and Environmental Management Systems.

Please click on the checkbox next to the header of each section to download the information in a file tailor-made for you. For further information, please get in touch with your respective quality representative from Borealis.

  • Scope and Purpose
  • General Information
  • Business Activities and Applications
  • Borealis Commitment to Ethics
  • Borealis Commitment to Sustainability
  • Authorized Economic Operator (AEO)
  • Borealis’ Position on Responding to Third Party Inquiries
  • Borealis Commitment to Quality
  • Product Traceability
  • Customer Complaint Process and Corrective and Preventive Actions
  • Continuous Improvement – The Borealis Way
  • Borealis Health, Safety, Environmental & Energy Management
  • Borealis Commitment to Fertilizer Europe Product Stewardship
  • Borealis Commitment to REACH
  • General information
  • Manage Raw Materials
  • Production of Fertilizer & Melamine
  • Pack & Store Products
  • Allocate Customer Order
  • Load, Transport & Deliver Products
  • General Information
  • Management of Raw Materials
  • Polymerisation & Pelletizing
  • Batch Classification
  • Pack & Store Products
  • Allocate Customer Order to Batch
  • Load, Transport & Deliver Products
  • Scope
  • Raw Materials for Food
  • Managing the Contamination Issue
  • Self Assessment Step by Step
  • Compliance to Food Hygiene Demands and Good Manufacturing Practices (GMP) for Polyolefin related products
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