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Responsible Disclosure Policy

Borealis is kindly requiring the support to better protect its clients and systems.

Borealis is requiring that all users:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
  • Perform research only within the scope set out below;
  • Use the identified communication channels to report vulnerability information to Borealis; and
  • Keep information about any vulnerabilities you’ve discovered confidential between the user and Borealis for 90 days, used by Borealis to resolve the issue.

The steps for a responsible disclosure are:

  • E-mail your findings to infosecurity@borealisgroup.com. Encrypt the findings to prevent this critical information from falling into the wrong hands, 
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data, 
  • Do not reveal the problem to others until it has been resolved, 
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation. 

Borealis ensures: 

  • We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date, 
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report, 
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission, 
  • We will keep you informed of the progress towards resolving the problem, In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise). 

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.